Using the Fragrance Heaven Web Site

We have provided a number of simple ways you can move around the site so that you can find what you need quickly and easily!

Finding a Product

The search facility at the top of the left hand menu enables you to search for a product using any search word(s) you wish - it will return all products that have that search term in their title or description.

Finding a Product Using Shop Categories (Left Hand Menu)

If the full list of categories is not showing, click on "Shop" in the top menu.

If there is a "+" sign beside the category, click on it to open up the sub-categories. Keep selecting your menu choice until you see the products you are looking for in the centre page area.

All product category pages have been designed to provide an easy and seamless user experience. Where more than one product category page exists, all additional pages are listed at the bottom of the page so that you can click on a particular page with ease. You can also sort the results to display products by price, name or newest product first.

Whichever way you decide to select product from our site we hope you enjoy the Fragrance Heaven experience. We value our customers feedback so please let us know what you think by filling in the "Contact Us" form.

One of the most important pages at Fragrance Heaven is the product details page. This page gives you further information about the product you are interested in.

From here you can see the product in more detail, get further information about it, see related products and of course add it to your basket. You can also leave your own review of the product - share with others your opinion of the scent, the product and Fragrance Heaven.

Product Image

All products on our site have a picture of them so you can see the product you wish to buy - most products also have a Zoom image too. This is a large image (it may take a minute to download on slower connections) that displays a larger image of the product, allowing you to get a real feel for the quality and style.

Stock Availability

Most of our items are ready for delivery from stock. If the product is not currently in stock, it will say so. We occasionally allow customers to pre-order items before they are available in the shop.

Add to Basket

Clicking this button performs the task of adding the item to your basket then click on either "OK" to proceed to the basket or "Cancel" to stay on the current page.

Purchasing your goods with us is designed to be simple, quick and secure. Before you order, please ensure that:

• You have ordered the correct product (if applicable)

• You are aware of the expected delivery dates for the product

• The desired quantity is correct

• You have read the Terms and Conditions

When you are at your shopping basket, and you are ready to purchase, click the 'Proceed to Checkout' button.

New Customers

If you are a new Customer then you will be taken through the registration process in which you will be prompted to enter information such as your delivery address and name. You will also be asked to provide an email address and password which will enable you to login to the site in the future. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.

Existing Customers

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be shown an order confirmation page and receive a confirmation e-mail from us.

Please note that when you click "Make Payment" you will be taken to the WorldPay payment screen where you can make your payment in a secure and safe way. To find out more about this read the help file section on Security. Please complete all the details required during the shopping process carefully, ensuring that all the fields are completed fully. Your order will then be confirmed, and all you have to do then is sit back and wait for the goods to be delivered.

Registering with Fragrance Heaven

When you first order a product from us, a profile is created from the information that you volunteer. This includes obvious details such as your delivery address and your name. A more detailed list of the information that we store is listed below together with the reason that we ask for it.

Your name, and surname - Please complete these fields with the details as requested.

Your telephone and mobile telephone numbers - We require these so we can quickly contact you in the event of a query with any orders you make - or even to notify you of being a winner in our competitions! This number will not be passed on to any third party and we will only contact you if we really need to. These are optional - you do not have to leave them if you do not wish to do so.

E-mail address - This is important as it is used to log you in to the website. Please complete this field carefully checking it is correct. We can also keep you updated with special offers and news about our website with this address.

Password -You will also be prompted to create a password, this should be between six and 12 characters and something you can easily remember, but that is not too obvious! It is recommended you make your password a mixture of letters and numbers for security purposes. Your password is case sensitive - this means the system will accept peanuts, but not PEANUTS or PEAnuts as the same entry.

Placed an order but not hearing from us?

We have had instances of our confirmation emails going astray or ending up in a customer's junk or spam folder, either on their ISPs web site or locally in their email program.
When you place an order, a confirmation email will be sent to the email address that you provided. If you do not receive it, please check a) that you entered the address correctly and b) that it has not been classified as spam or junk. If you still cannot find it, please contact us using the contact form, with another way for us to contact you.

Thank you for visiting Fragrance Heaven