Privacy and Security

Is our website secure?

At Fragrance Heaven, we promise that your personal information is secure. Every transaction is processed by WorldPay using the latest industry standards for secure online credit card transactions. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

We never see your credit card details. WorldPay will collect your card details and process the transaction before letting us and you know if the transaction was successful. We do not hold or even see your card details.

Please never send your credit card information via email.

What is our privacy policy?

Fragrance Heaven is committed to our visitors and to protecting their privacy. We value our visitors and endeavour to create an enjoyable and valuable experience for visitors to our web site. The following Privacy Policy applies to all visitors to fragranceheaven.co.uk.

What information do we collect?

When you place an order at fragranceheaven.co.uk, we may collect the following information in order to promptly and securely process your order: your name, telephone number, email address, products purchased and promotional codes. We store your name, address, telephone number and email address in case we need to contact you regarding your purchases and to save you having to re-enter them when you next visit. If you want us to remove these details from our system at any time just email us and it will be done immediately.

Customer Protection

Fragrance Heaven takes all measures to provide a safe environment with security procedures in place to ensure proper storage and careful retrieval of information so that nothing improper happens to your personal information while under our control.

What we do with your information?

Protecting your privacy is very important to us and we take it seriously. So our privacy policy is simple: we will not sell, barter, give away or rent your personal information to any third party outside of Fragrance Heaven. Fragrance Heaven may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third parties, but these statistics will include no personally identifying information.

What are cookies?

"Cookies" are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information. We may use cookies to store visitors preferences, record session information, record user specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to the site, record past activity at a site in order to provide better service when visitors return to our site and customize web page content based on visitors browser type or other information that the visitor sends.

Your consent

By using our web site and submitting your information to the fragranceheaven.co.uk network, you consent to the collection and use of this information by Fragrance Heaven. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are not comfortable with any of the changes to our Privacy Policy, you will have the opportunity to remove your information from our network at any time.

Links

Some sites within our network contain links to other sites. Fragrance Heaven is not responsible for the privacy practices or the content of such web sites. If you have a question about the privacy policy of those web sites, please visit them directly.

Contacting us

If you have any questions about our Privacy Policy, our site practices, or your personal experience dealing with this web site, you can contact us on customer@fragranceheaven.co.uk.

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